Ground Shipments:
Products or orders too large or heavy will be delivered to you via common carrier on a full size truck trailer/container which is equipped with Lift-Gate for off-loading for your convenience. You will be responsible for taking the items inside your premises.
After your item has shipped via common carrier, we will email you tracking information so you can prepare for the delivery.
Ground Estimated Shipping Times
Most products are usually in our warehouse and ready to go out within one business day. Although we do our best to ship all orders out within this time frame, we may not be able to do so during busy times or if there is a supply issue with the items on your order. If you need a product by a certain date, let us know by indicating the date in the customer comment box when you check out. If there are any problems in meeting your required date, we will let you know right away.
Once the product leaves our warehouse the time it takes to reach you is dependent on your geographical location.
For more details about ground shipping from our Southern California warehouse locations check out Ground estimated shipping times for your area.
* The delivery times are in business days. If your delivery time is over a holiday please add an additional day for delivery. Holidays include Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving.
Receiving and Damages:
The important thing to remember about common carrier deliveries is that you should sign for your shipment after you have checked to make sure that it arrived to you safely and have noted of any issues on the delivery receipt! If the packaging shows any evidence of a problem, truck drivers are able to wait up to 15 minutes while you break the shrink wrap and inspect individual items for any damage, and make sure the correct amount of pieces were delivered.
If you notice any damage, you are allowed to break the shrink wrap on the skids to inspect individual items. If any item is clearly damaged or missing, or if you have any doubt about any item being damaged or missing, you MUST do the following:
If part or all of your shipment is damaged and you did not note this in any way on the proof of delivery, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.